Last Updated: 24-12-2025

Thank you for choosing MyDigiCard. We strive to deliver high-quality digital card services and ensure customer satisfaction. Please read this Refund & Cancellation Policy carefully before making a purchase.

Overview

As MyDigiCard provides digital products and services that are delivered instantly, our refund policy reflects the nature of digital goods while maintaining fairness to customers.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1. Technical Issues

• Digital card failed to deliver due to system errors on our platform
• Major technical issues preventing proper viewing of the card
• System failures that blocked customization or sending

2. Service Failures

• Duplicate charges for the same transaction
• Product or service not received after successful payment
• Non-delivery caused by platform error

3. Quality Issues

• Significant mismatch between preview and delivered card
• Missing features included in the purchased plan

Refund Request Timeline

• Refund requests must be submitted within 48 hours of purchase
• Requests after 48 hours will be reviewed on a case-by-case basis

Non-Refundable Situations

Refunds are not applicable in the following cases:

1. After Card Delivery

• Once the digital card is successfully delivered
• If the card has been accessed or downloaded

2. User Error

• Incorrect recipient contact details provided by the user
• Change of mind after purchase
• Spelling or content errors entered during customization
• Design choices selected by the user

3. Subscription Services (If Applicable)

• No refunds for partial subscription periods
• Cancellations apply at the end of the current billing cycle

4. Promotional or Discounted Purchases

• Discounted or promotional purchases may be non-refundable
• Any non-refundable offer will be clearly stated at checkout

Cancellation Policy

Before Card Delivery

• Orders can be cancelled before the card is sent
• Contact us immediately with your order details
• Full refund will be issued if cancelled before delivery

After Card Delivery

• Cancellations are not permitted once delivered
• Refund eligibility follows the rules mentioned above

Refund Process

How to Request a Refund

1. Email us within 48 hours of purchase
   Subject: Refund Request – Order #[Order Number]
2. Provide:
   • Payment ID
   • Email used for purchase
   • Reason for refund
   • Screenshots or proof (if applicable)
3. Review Timeline:
   • Request reviewed within 3–5 business days
   • Decision shared via email
4. Refund Processing:
   • Approved refunds processed within 7–10 business days
   • Refunds issued to original payment method
   • Bank processing time may take 5–7 business days

Refund Methods

• Credit/Debit Card – refunded to original card
• UPI / Net Banking – refunded to source account
• Store Credit – offered in select cases

Partial Refunds

Partial refunds may be granted for:

• Minor technical issues
• Delayed but completed delivery
• Temporary service disruptions

Exceptions & Special Circumstances

We may consider special cases such as:

• Medical emergencies
• Verified technical failures
• Documented service issues

Changes to Orders

Before Delivery

• Order modifications are allowed before delivery

After Delivery

• No modifications allowed after delivery
• A new purchase is required for changes

Consumer Rights in India

This policy complies with the Consumer Protection Act, 2019. Consumers may seek redressal via the National Consumer Helpline: 1800-11-4000 / 14404.

Contact Us

MyDigiCard
Email: sales@mydigicard.in
Phone: +91 94276 20807
Address: Ahmedabad, Gujarat, India